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Cleanliness will be crucial for ensuring the customer feels safe. It will need to be made clear that strict criteria are being followed to ensure the ultimate protection.

An increase of space will be needed and back of the house operations may need to be brought forward so that all processes are transparent. Touch-less services will show the effort to go above and beyond.


Design processes need to be re-thought out so that accommodation is flexible to fit demand in times of urgency. Facilities will need to plan for increased capacity in times of crisis.

Future medical spaces will be designed for both physical and virtual visits, which would mean a decrease in in-person appointments. Combined with an increase in different technologies and selecting non-transmissible surfaces, there would be less risk of spreading contagious diseases.


The necessity for an efficient home office is crucial. Spaces will need to be designed for increased versatility while promoting productivity. Areas could be designed to meet with clients/ colleagues without them having to walk through your home.

Multi-family residential buildings will need to be rethought, both the individual units and communal amenity areas. Amenity spaces could be made more versatile, with different levels of privacy.


Employers must make employees feel comfortable returning to the office. The safety norms that have been learned during quarantine will be expected to be seen: face masks, hand sanitizer, and a six-foot radius.

The design will play an important role in reinventing the aspect of community with shared resources like storage units, collaboration tables, and lounge areas. Cleanliness protocols will play a large part as well- and will need to be seen.